Picture: Matt Craughwell, HomeServe St Albans and Stevenage (left), with Thomas Rebel, Managing Director, HomeServe Connect

You're just another boiler installer.
Until you join HomeServe Connect.

For domestic gas businesses looking to expand, only HomeServe Connect offers the approval and backing of a nationally recognised brand and access to over 2 million loyal HomeServe customers. Join our franchise today to grow your domestic gas business within protected UK territories.

Matt Craughwell joined the HomeServe Connect franchise to run HomeServe St Albans and Stevenage. Within three months of joining, Matt’s business installed more boilers than they did in the previous twelve months.

We have fitted more boilers in these 3 months than we did in the 12 months before we became a HomeServe Connect franchise.”
Matt Craughwell, HomeServe St Albans and Stevenage

Matt says, "HomeServe Connect said they wanted to help me grow my business, which was very exciting – but my biggest fear was that I was signing over control. I was worried that I was giving up my right to make decisions. What has actually happened in the three months since we became a HomeServe Connect franchise has far exceeded my expectations. I’ve received nothing but positive support. It feels like we’re all pulling in the same direction – we’re all part of the same team."


From the outset Matt’s team received new business leads from tailored marketing campaigns, with customers using HomeServe Connect's 4-click online quote engine to book an appointment directly into the surveyor’s diary. Matt and his team worked with their dedicated Franchise Development Manager and Trainer onsite and over the phone to enhance survey sales processes, and engineers were treated to a HomeServe branded van and attire featuring the famous red logo.

As a new franchise member, Matt and his team were invited to a launch event to officially open their new business. The event was attended by local press and photographs were taken for press releases to announce the business’s opening. HomeServe’s Managing Director and senior members of the Marketing and Operations teams came along to seal the franchise agreement, and even enjoy some HomeServe branded cake!

I was concerned before we started that I might be dictated to but it’s been brilliant. I have lost none of the control – I’ve just benefited from the advice on best practice and what has worked for other franchisees.”

You can read more on Matt’s story from his Q&A with Thomas Rebel, HomeServe Managing Director, in a LinkedIn article posted here.

To find out how you could grow your business with HomeServe Connect, email us today or call 0808 278 5057.